• Terms are cash or account sales. Unless otherwise indicated in writing, invoice becomes past due the day after the terms stated on the invoice and a FINANCE CHARGE will be due on the balance at the rate of 1-1/2% per month which is an ANNUAL PERCENTAGE RATE of 18% unless the prime rate exceeds 18% per annum, at which time the prime rate will be the finance charge. Customer agrees to pay such attorney's fees and costs as are actually incurred for the collection of this amount whether or not suit is instituted.

(B) GENERAL RMA TERM AND CONDITIONS

• PED offers 30 days to 12 months limited warranty for component & peripherals purchases and 2-year limited warranty for systems from the date stated on the original invoice. The warranty will not apply to those products are damaged due to misuse, abuse negligence or modification by any party other than PED. This warranty is non-transferable.

(C) DOA RETURN POLICY

• Products may be return within 30 days of invoice date for credit, and 60 days of invoice date for advance replacement. Return Merchandise Authorization (RMA) is required for all returns. Our certified Technicians will test all DOA returns. If they are found to be non-defective, we will return them to customer.

(D) Credit Policy

All returns and credits are subject to final approval, and upon meeting the following
criteria:

• RMA number must be obtained prior to return
• Merchandise must be returned within 30 days of original invoice, unless otherwise noted.
• Restocking fees for non-defective returns may be assessed. No cash refunds.
• A restocking fee will be assessed on all special order items.

(E) Return Merchandise Policy

• All returns require prior authorization and RMA number.
• All returns without authorization numbers will be refused.
• RMA requests may be submitted online, over the phone, or via fax.
• RMA forms must be filled out completely; including invoice numbers, serial numbers (where applicable), and customer information.
• Once verified, RMA numbers will be issued via fax, phone call, or email.
• Items must be returned in the original box with all materials and documentation unless otherwise specified.
• A copy of the invoice and problem description should be included to facilitate processing.
• RMA numbers are valid for 30 days from the date of issue.
• Items for advance replacements must be returned within 10 days.
• Call tags will only be issued in the event of a mistake and at PED’s discretion. This only applies to damaged systems within 30 days of invoice date or mistakes made by PED.

PED Agreement of sale RMA

• This Agreement contains the terms and conditions that apply to the purchase of merchandize and services offered on system(s) configured and sold by PED and describes your rights and obligations.
• The use of this site is governed by this agreement and by using this website you indicate that you are in agreement with and intended to be bound by the Terms and Conditions set forth herein.
• PED will make every effort to be accurate however, errors do occur.
• PED is not liable for inaccurate, incomplete or unreliable information that may appear on the website. Advertisement may contain errors and omissions of product description, pictorial representation, pricing and availability. These will be corrected as soon as it comes to PED's notice without compensation and prior notice.
• PED reserves the right to cancel any order in event of an error or omission in the
  description or pricing information or pictorial representation, without compensation or
  prior notice.
• This Agreement supersedes any undertaking verbal, written or otherwise between PED's representative and any customer or prospective customer.

PAYMENT

• We accept Credit Card, Money Order, Cashier's Check, and Cash.
• Orders paid for with Money Order or Cashier's Checks are usually kept open for five working days.
• We do not accept personal checks
• We do not accept international credit cards.
• Credit card information must be verifiable with the issuing bank.
• If the billing and shipping address are different, the Credit/Debit card issuing bank must be notified and asked to make a notation on the account of the intended ship to address.
• Any delay in verifying your information will result in delay in processing your order.
• Shipping to the billing address will reduce this type of delay.

SHIPPING

• Shipping charges whether initial or subsequent are NOT REFUNDABLE.
• We do not ship to any P.O Boxes, addresses outside of the continental United States, Alaska, and Hawaii, or third party address.
• The shipping and billing address must be the same. If not, the purchaser must inform the credit/debit card issuing company instructing that a notation be made of the different 'ship to' address on the account prior to placing the order.
• PED will not be responsible or liable for the loss of or damage to any package(s) left at the Purchaser's premises by the carrier.
• The purchaser is responsible for paying any freight charges incurred by refused shipment(s), unclaimed goods and undeliverable packages.
• PED will make every effort to deliver on time. However, we shall not be held liable or responsible for delay or lost shipments.
• Systems are usually shipped within 2-5 business days.
• If component forming part of a system configuration is out of stock, discontinued or otherwise become unavailable, the purchaser will be informed, in a timely manner, of any intended substitution. A response to the notification is required within forty eight hours failure to which the order will be automatically cancelled.

CONTACT INFORMATION

• The Purchaser must provide an active email address & a day time telephone number at which contact can be made if further assistance is needed to expedite the processing of the order.

STANDARD WARRANTY

• Warranty is available only to the original purchaser.
• Assembled computer systems are backed by a two-year carry in parts and labor depot warranty unless otherwise specified and agreed to by the purchaser
• Notebook computers are sold with a one year carry in parts and labor depot warranty.
• The warranty period begins from the date the invoice was generated.

30 DAYS MONEY BACK GUARANTEE

• The system may be returned within 30 days for a refund (excluding any shipping charges).
• The 30 day period begins the day the merchandize is shipped and include Saturdays, Sundays and holidays.
• Any system returned under the money back provision must be returned 100% complete in the original shipping package without physical damage with all accessories, manuals, documents, driver disk, recovery disk, any other disk or diskette or documentation sold with the system and in a resalable condition.
• Systems returned physically damaged will be refused by PED or returned to the shipper freight collect.
• Systems returned incomplete under this provision will be returned to the customer freight collect or at PED's discretion a fee will be deducted from the amount to be refunded for the missing item(s).
• No refund on software if not returned in the original unopened condition.

WARRANTY VOID IF

• The bar code / tamper sticker is removed partially or completely, removed and replaced or repositioned, torn or mutilated or tampered with in any way.
• The system returned is abused, mishandled, modified, or altered in anyway.
• The original system specification and configuration is altered in any way without written approval from PED.
• System returned is physically damaged.
• The system returned is insufficiently or improperly packaged

TECHNICAL SUPPORT

• We offer technical support over the phone from 9:00am to 6:00pm EST Monday to Friday except on holidays. Our skilled and knowledgeable technicians may be reached at (704) 815 1499.

RETURN MERCHANDIZE AUTHORIZATION (RMA)

• RMA number will not be issued without PED Technical Department recommendation
• RMA number is issued after our technician(s) have determined that it is necessary to return the system for repairs.
• Please call 1-866-215-4004 to speak with one of our technicians. You must provide your invoice number, serial number of the system and the date of purchase before technical support commences.
• After diagnosis the RMA Department will, if necessary, issue a RMA number with the necessary instructions via email.
• System cannot be returned without RMA number.
• RMA number is valid for 30 days including the day of issue
• Customer is responsible for the return shipping charges.
• If the defect is a consequence of hardware failure PED will absorb the shipping charge to return the merchandize to the customer.
• All repaired merchandise is returned by FedEx ground.
• RMA turn around time is less than seven business days; and usually ships in 3 days.

SOFTWARE CONFLICT

• To resolve issues arising from software conflicts a technical fee of $65.00 per hour will be charged to the relevant account before the system is returned to the customer.
• If the problem is software related the customer must pay two-way shipping to and from PED in addition to the hourly fee.

DATA LOSS

• The customer is responsible for backing up all data before the system is sent in for repairs.
• PED will not be responsible or liable for data loss due to repair or as a consequence of any action on our part.

CONSEQUENTIAL DAMAGE

• We are not responsible or liable for any damage to any software, equipment, accessories, components, or any other device(s) attached to or used in conjunction with any system sold or replaced by us.
• PED, its affiliates or subsidiaries or their respective directors, employees, representatives or agents shall not be liable for any damages be it special, incidental, consequential, punitive, indirect or otherwise, including but not limited to loss of data, use, profits however caused whether through breach of contract, negligence, or otherwise, and whether PED was advised of the likelihood of such damages or not.

If you have a defective product to return, please fill out the RMA Request form.

For more information on Service or Support contact: rma@theedgepc.com or call 800 785 6852